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Personal data

Dear Client,

As you may know, the new European regulation on the Protection of Personal Data (GDPR) entered into force in May 2018. This regulation which strengthens data protection for citizens of the European Union allows individuals to be informed of the use of their personal data, and to control them by giving their consent or by opposing the processing of data concerning them.

At the Grand Hotel Le Touquet, we are aware of our responsibility and for the sake of transparency, we have taken all measures to ensure that your data is used in a way that respects your privacy. We have also implemented all means necessary to ensure your personal data remains confidential and access to your data is strictly limited.

What is personal data?

Personal data is information that we sometimes collect in order to identify you:

Your contact details: surname, first name, address, age, postal and email addresses, telephone numbers
Personal information: date of birth, your country of birth
Financial information: credit card details to make hotel bookings easier
Your personal preferences: choices of room, interests

Recipients of your data

Staff within departments of our company are the only people who are allowed access to your personal data.

Purpose of Personal Data

The processing of personal data may consist of collecting, recording, organizing, archiving, modifying, deleting, adding, exporting, consulting, processing or communicating. We only use your personal data to the extent necessary and on different occasions:

To get in touch with you,
To ensure that your demands are met
To ensure the perfect delivery of our services
To manage booking requests
To check the validity of payment information provided by the client
To send you updates, our special offers and other information
To respond to your requests, complaints or disagreements
To secure the payments you make
To prevent fraud
To establish our accounting
To optimize our products and services
To personalize our offers

Confidentiality

We only keep your data for the period of time necessary to carry out processing, or according to legal and financial law. We undertake not to sell, loan, transfer or give access to your data to third parties without your prior consent, unless we are forced to do so for a legitimate reason (legally bound, reasons of fraud or abuse, rights of defense, etc.).

Your rights

If, however, you no longer wish to receive our updates or have access in any way whatsoever on your personal data, you have the right to do the following :

The right to request access to your data
The right to rectify or update your data
The right to delete your data or restrict their processing, within legal limits
The right to oppose the processing of your data and direct marketing
The right to the portability of your data.

To exercise these rights, all you need to do is get in touch with us at the following address: Le Grand Hôtel, 4, boulevard de la Canche, 62520 Le Touquet, phone number : +33 (0) 3 21 06 88 88, contact@legrandhotel-letouquet.com
We will respond to your request as soon as possible and do what is necessary to thank you for the trust that you have put in us.

Cookies

In order to improve the quality of our services, we may use cookies on our site. Cookies are small text files that your browser places on your computer, mobile or tablet when you surf the Internet. They are generated by the site you are visiting and contain some data relating to your connection.

The information collected is anonymous and does not allow us to identify you. We use this information to optimize our offers, improve our services and your browsing, offer you relevant and targeted advertising, offer you additional features, etc. We also use it for statistical purposes, to evaluate the performance of our site, to determine the number of times a page is viewed or know the audience of our site.

You are free to accept or refuse cookies by configuring your software. Cookies can be temporary (session cookies) or permanent. Session cookies are only active during your visit and deleted when you close the browser. Permanent cookies remain on your terminal’s hard drive when you leave the site and remain there until you delete them manually or until the browser purges them after a certain period of time.

In order to respect your privacy, we do not associate any information that could identify you with your cookies. Cookies do not allow you to know your address, date of birth, phone number or any other information that identifies you.

Security measure

We undertake to implement the appropriate technical and organisational measures to protect your Personal Data against accidental or unlawful destruction, accidental loss, alteration, diffusion or unauthorised access to your data.